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Refund Policy

SAFETY SECURITY

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

 

 
Refund requirements

 

The following criteria must be met to qualify for a refund:

 

  • Product is defective

  • Product is not as described

  • Product must be unopened

  • Product must be in original packaging

  • Product must be unused

  • Product must not be damaged

 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

 

 
Proof of purchase

 

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

 

 

Sale and clearance items

 

Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.

 

 
Shipping items

 

In order to return an order, you must contact us first.

 

Returns can be mailed to: 8 London Street, Lyttelton 8082. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

 

 

Contacting us

 

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form.

 

This document was last updated on September 14, 2020.

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+64 273 705 770

8 London Street, Lyttelton 8082 NZ

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